How it works
What happens next
- We acknowledge your request within 7 days.
- We confirm your identity by contacting you on the email or mobile number registered with Medulla®.
- We complete the deletion within 30 days of verification and confirm by email.
What we delete
- Your Medulla® user account, sign-in details and profile.
- Personal data we hold about you as a user, such as contact details and preferences.
What we may need to keep
- Patient records you created as a clinician belong to your hospital or clinic and stay with that facility. Your name may remain on them as the author.
- Audit logs and records required by law, such as medical record retention rules, are kept for the legally required period and then deleted.
- Records already shared through ABDM with other facilities, with the patient's consent, are held by those facilities and cannot be recalled by us.
Patients
Your health records belong to the hospital or clinic that created them. Please contact that facility first. You can also submit this form and we will forward your request to them.
Your ABHA number is managed by the National Health Authority, not by Medulla®. To delete or deactivate your ABHA, use the ABHA app or abha.abdm.gov.in. To stop sharing records, revoke the consent in your ABHA app.
Read our Data Privacy Policy for more details, or call +91 97299-29399.